While one of our vendors (hint: telecommunications) wants to charge an Early Termination Fee for service that malfunctioned for five straight weeks until we were forced back to their competitor, I am issuing a four-figure credit to a client for work they contracted before later changing their minds. Billing for “early termination” is easy work when you get it, [...]
Posts under ‘Customer Service’
Learning to “Get” Twitter: Up-to-the-minute Customer Service Updates
I got a quick and valuable lesson yesterday in the power of Twitter’s real-time universe.
Just a few minutes after last being on our website, I tried to access it and found it was down. I tried our host provider’s site-Host Gator-and was stunned to find that it too was down. Just as I was going [...]
