Well it’s actually a laundry building at Colorado Springs’ Broadmoor resort. The facility is a multi-million dollar operation that pays for itself with revenue from its retail service to the surrounding neighborhood: one of many “Great Ideas” the Broadmoor demonstrated in the final session of the American Society of Association Executives 2011 Great Ideas Conference [...]
Posts under ‘Customer Service’
Using “Social Media” for Computer Purchase Decisions
So…it was time for a laptop upgrade. I had a lot of requirements this time around. I wanted a desktop replacement on a budget. I also wanted a good processor, hard drive, and networking performance. Quality screen, multitouch keypad, good sound were all pluses. Decided I wanted to use Best Buy, since I have a Silver [...]
Customer Justice versus Early Termination Fees
While one of our vendors (hint: telecommunications) wants to charge an Early Termination Fee for service that malfunctioned for five straight weeks until we were forced back to their competitor, I am issuing a four-figure credit to a client for work they contracted before later changing their minds. Billing for “early termination” is easy work when you get it, [...]
Learning to “Get” Twitter: Up-to-the-minute Customer Service Updates
I got a quick and valuable lesson yesterday in the power of Twitter’s real-time universe. Just a few minutes after last being on our website, I tried to access it and found it was down. I tried our host provider’s site-Host Gator-and was stunned to find that it too was down. Just as I was [...]
