We always stress to clients that it pays to listen to their customers. But when suddenly it paid to speak out as a customer, I have to admit I was taken aback by such great “listening.”
Tonight I received a 10pm response to a product review I had posted a few hours earlier on Amazon. Now [...]
Posts under ‘General’
It Can Pay to Talk – When the Company is Listening!
Microsoft SharePoint Online Review
In this post, I’d like to talk about Microsoft SharePoint Online, and why we’re using it. There are literally dozens of services, programs, and methods of storing and sharing files and documents in today’s business environment. From sharing out folders on a workgroup, server, or domain inside a local area network, to connecting remotely via [...]
GoToMeeting vs. Microsoft LiveMeeting: Our Experience
In the world of remote, geographically disperse workforces, harnessing the power of the internet for staff and team meetings and collaborations has never been more important. Here at NSI Partners we have been testing and using various online solutions for meeting and collaborating for several years now. There are advantages and disadvantages to each solution, [...]
Avoid a Critical CSR Information Gap, Like the One UPS Fell Into
NSI ships through UPS often and usually doesn’t have a problem. But when last week’s critical hard-drive shipment was delayed three days due to a storm, it cost some money and, worse, caused some frustration.
On the money side, we had a computer down, and technical services standing by, awaiting the shipment. The website and two calls to UPS yielded [...]
My First Virtual Show as an Avatar
I’m right now at UBM’s Everything Channel Virtual Show on Data Security http://is.gd/aNv8U, while sitting at my desk. It’s very impressive with an exhibit hall, networking lounge and well done presentations. I wish I could spend more time with it, but I have a client onsite that’s going to cut my participation down.
However, in addition [...]
Google Buzz Questions
Google’s Buzz seems to be catching on. We are thinking about including it as part of some social-media marketing initiatives, but how should organizations use Google Buzz in ways that they’re not already using Facebook and Twitter? It appears to be yet another platform that a business will have to 1) establish and 2) maintain [...]
Downloaded Xobni, a Very Promising Outlook Plugin
Thanks to Jeff Price at BOC International, who sent me a LinkedIn connection invitation via a new Outlook plugin called Xobni, I have hope of “taking back my inbox.” This is according to both Xobni’s literature and reviews like CNet’s.
I had never heard of Xobni. I can tell from the spelling that our high-technology age [...]
The Verdict On HTC Imagio
It is really good — definitely a keeper. It’s hard to figure out–quite a steep learning curve, and I think I still only know about 40% of it. It’s like having an alien artifact: you never quite know when it will start to pulsate or emit bolts of lighting or something.
The breakthrough, though, was when [...]
High Hopes for the HTC Imagio
This new smartphone just arrived yesterday, and Matthew and I have been working to set it up. After 5.5 hours, it’s mostly–but not fully–syncing to the desktop, and we still can’t get it to sync to the HP netbook. It seems to be feature-rich and well designed, but it’s browsing is slow and error-prone, asking [...]
With Gmail Down, Users Turn to Twitter for Info
I continue to marvel at the immediacy of information on Twitter.
I seldom use my personal Gmail account during the day, but at the moment I’m in the midst of transitioning between computers. Email is already on the new one, but my calendar is on the old one. So I sent some info to my Gmail [...]
