In today’s connected world, there are more tools than ever to enable remote communication with PCs over the web. In the realm of technical services that NSI Partners provides, remote PC management is one of the most cost-effective TechConnect services for customers. Enabling the technical team here to reach out and touch client computers over [...]
Posts Tagged ‘Customer Service’
Customer Justice versus Early Termination Fees
While one of our vendors (hint: telecommunications) wants to charge an Early Termination Fee for service that malfunctioned for five straight weeks until we were forced back to their competitor, I am issuing a four-figure credit to a client for work they contracted before later changing their minds. Billing for “early termination” is easy work when you get it, [...]
